Privacy Policy

Last updated on 11th June 2024

Your Privacy is of paramount importance to us. We are committed to safeguarding your privacy and protecting your Personal Data that is with us. This Privacy Notice outlines the details of the Personal Data we collect and process, how we handle it and the purposes for which we use it. Please read the following carefully to understand our practices regarding your Personal Data.

Throughout this document, the terms "we", "us", "our" & "ours" refer to Sundaram Clayton Limited. And the terms "you", "your" & "yours" refer to YOU (the individual whose Personal Data we are referring to).

Categories of Personal Data that we collect, store and process are as follows:

1. Identity & Contact Data (for e.g., name, last name, email address, address proof, contact number, language, occupation, physical address with pin code, date of birth, gender, preferences, and interests.)
2. Personal Identification Number (for e.g., PAN Card No, Voter ID, Driving license, GST no)
3. Financial Account Details (for e.g., Bank Details)
4. Educational & Professional Data (for e.g., Education, Profession, Employment Type, work experience, Income, Tax category, Performance History.)
5. Communications details (for e.g., communication done through emails)

We collect your Personal Data in the following ways:

1. When you visit our website and use the contact us facility to reach us.
2. When you interact with us via our websites or use services on our websites including customer support.
3. When you interact with our marketing team.
4. When you apply for a job at Sundaram Clayton Limited.
5. When we onboard you as an employee and during your subsequent interactions with us as an employee.

We use your Personal Data for the following purposes:

1. If you express interest in our services or are a potential customer, we collect and share your personal data with our sales and marketing team, who in turn will contact you to provide information on products and services
2. If you are an existing customer, we collect your Personal Data for the following purposes:
   1. to authenticate your account or information on our applications that you use.
   2. to provide you with our products and services.
   3. to communicate with you regarding existing products and services availed by you, including notifications of any alerts or updates.
   4. to evaluate, develop, and improve our services.
   5. to manage sales and refunds process, if any.
   6. for market and product analysis and market research.
   7. to send you information about our other products or services which may be of interest to you.
   8. to obtain feedback and handle enquiries and complaints.
   9. to comply with legal or regulatory requirements.
3. If you are a potential employee or an existing employee, we collect and process your personal data for the purpose of processing your application or for employment purposes.
4. If you are a vendor, we collect your personal data for the onboarding process, billing, and communication purposes.

We process your Personal Data by relying on one or more of the following legal grounds:

1. You have consented to us processing your Personal Data for specified reasons.
2. You have voluntarily provided your Personal Data to us for specified reasons. (e.g., to communicate with you regarding existing products and services availed by you).
3. To evaluate, develop and improve our products and services.
4. The processing is necessary for compliance with a legal obligation we may have towards other stakeholders like law enforcement agencies, government agencies, regulators, etc

Where the processing is based on your consent, you have the right to withdraw your consent at any point in time. Upon receipt of your request to withdraw your consent, the consequences of withdrawal will be communicated to you. In many cases, upon such a withdrawal, we may not be able to continue offering our products and services to you. You may withdraw consent by contacting us using the details specified in the 'Contact Us' section.

We may disclose your Personal Data to:

1. Our affiliates or group companies for operational and business purposes;
2. Third Party Service Providers who work for us or provide services or products to us.

We may also share your Personal Data under the following circumstances:

1. To respond to court orders, or legal process, or to establish our legal rights or defend against legal claims.
2. if we are acquired by or merged with another company.

We are committed to protecting your Personal Data in our custody. We take reasonable steps to ensure that appropriate physical, technical, and managerial safeguards are in place to protect your Personal Data from unauthorized access, alteration, transmission, and deletion. We train our employees about the importance of maintaining the privacy and security of your Personal Data. We ensure that the third parties with whom we share your Personal Data under appropriate contracts; take appropriate security measures to protect your Personal Data in line with our policies.

We retain your Personal Data for as long as it is required to fulfil the purposes outlined in this Privacy Notice and for legal or regulatory reasons.

We use cookies and other tracking mechanisms on our website to collect data about you. We use the data collected from cookies and trackers to analyze trends and statistics. This will help us optimize and customize your website experience and to provide better website functionalities.

You have certain rights regarding your Personal Data that is with us, and we commit to provide you with them

• Right to Access Information: You have the right to get confirmation and access to your Personal Data that is with us along with other supporting information.
• Right to Correction: You have the right to ask us to correct, complete, update your personal data which is stored with us.
• Right to Erasure: You have the right to ask us to erase your Personal Data that is with us under certain circumstances
• Right to nominate: You have the right to nominate, any other individual, who shall, in the event of your death/ incapacity exercise your rights with respect to the Data Privacy.
• Right of grievance redressal: You have the right to readily available means of grievance redressal in respect of any act or omission committed by us in relation to your personal data or your rights guaranteed under this act.
• Right to withdraw consent: You have the right to withdraw your consent at any point of time. However, in some circumstances, we may have to limit the products and services provided to you due to withdrawal of your consent.

If you wish to make a request to exercise any of your rights, you can contact us using the details in the 'Contact Us' section of this Privacy Notice.

Our website may contain links to websites of other organisations. This Privacy Notice does not cover how that organisation processes Personal Data. We encourage you to read the Privacy Notices of the other websites you visit for your own privacy and personal security.

We regularly review and update our Privacy Notice to ensure it is up-to-date and accurate. Any changes we may make to this Privacy Notice in the future will be posted on this page. When we post changes to this Privacy Notice, we will revise the "last updated" date.

To the extent permissible under the law, we shall not be liable for any indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, data, information, or other intangible losses (even if we have been advised of the possibility of such damages), arising out of this Privacy Policy.

This Privacy Policy shall be construed and governed by the laws of India without regard to principles of conflict of laws. However, if a dispute resolution mechanism is available under a separate statute relevant to the Privacy laws, that mechanism shall be the primary method for resolving the dispute under this notice. In the absence of such a mechanism, all disputes, differences, claims, controversies and the like, which may arise between the parties to this Privacy Policy, including construction, meaning or operation or effect of the same shall be referred to arbitration of a sole arbitrator to be nominated by the MCCI Arbitration, Mediation and Conciliation Centre (MAMC), at the request of the authorized signatory of either Sundaram Clayton Limited. or yourself, as the case may be, and such arbitration shall be conducted in accordance with the provisions of the Arbitration and Conciliation Act, 1996, or its statutory amendments, and in accordance with the MAMC's Rules of Arbitration and Conciliation or its amendments, in English language, and the seat of arbitration shall be at Chennai. The Award passed by the Arbitrator shall be final and binding on both the Parties.

For any interim relief, the courts in Chennai shall have exclusive jurisdiction.

For any further queries and complaints related to privacy or exercising your rights, you could reach our Data Privacy Office at the following address: privacy@sundaramclayton.com

Chaitanya, No. 12,
Khader Nawaz Khan Road, Nungambakkam,
Chennai – 600 006
Phone: 044 28332115
Email: corpsec@sundaramclayton.com